Terms and Conditions
Effective date: 1 September 2026
These Terms apply to remote business-support services supplied by Amici Executive Assistants to business customers. Please read them before approving an estimate or making payment.
1. About us and these Terms
Amici Executive Assistants is part of Effect IT Limited, a company registered in England and Wales under company number 09762130. Our address is 35 Barn Way, Wembley, HA9 9NS. In these Terms, “AEA”, “we”, “us” and “our” refer to Amici Executive Assistants and Effect IT Limited. “You” and “your” refer to the business customer purchasing the Services.
“Task” means a request for work submitted through your secure AEA workspace or otherwise agreed in writing. “Estimate” means our written description of the Task, price, payment requirements, anticipated delivery time and any specific assumptions. “Services” means the work we agree to perform for a Task.
These Terms, together with the accepted Estimate and any written Task-specific terms, form the agreement between us. If a Task-specific term expressly conflicts with these Terms, the Task-specific term applies to that Task.
2. How a Task is agreed
- You submit a Task and the information or files reasonably required for us to review it.
- We may ask questions, decline the Task, or provide an Estimate showing the proposed price and delivery time.
- No work is required to begin until you approve the Estimate and complete any payment stated in it.
- Selecting the payment action and paying through the secure Stripe link confirms your approval of the Estimate and these Terms.
- We manually confirm payment and then mark the Task as In Progress.
An Estimate is based on the information available when it is issued. It remains open for the period stated in the Estimate and may be withdrawn or revised before acceptance.
3. Providing the Services
We will provide the Services with reasonable skill and care and in accordance with the accepted Task brief. We may use suitably skilled employees, virtual assistants, freelancers or subcontractors. We remain responsible for managing the Services we agree to provide.
Delivery dates are reasonable estimates unless we expressly confirm in writing that a date is fixed. We will keep you informed of material delays. We may refuse instructions that are unlawful, unsafe, outside the agreed scope, or likely to infringe another person’s rights.
4. Your responsibilities
You must provide accurate, complete and timely instructions, materials, approvals and access reasonably needed for the Task. You are responsible for reviewing the brief, Estimate and delivered work and for telling us promptly about any material error or omission.
You confirm that you have the necessary rights, permissions and lawful basis to provide all documents, personal data, logos, images, credentials or other materials supplied for the Task. You must not submit unlawful, malicious or infringing material.
We are not responsible for delays or additional costs caused by late, incomplete or inaccurate information, delayed approvals, unavailable systems, or changes requested by you.
5. Estimates, fees and payment
Each Task is priced individually. The Estimate will state the amount in pounds sterling, whether full or partial payment is required, and whether VAT or approved third-party costs apply. No recurring pricing plan or monthly package applies unless we separately agree one in writing.
Payment is normally collected through a Stripe Payment Link. Stripe processes card information under its own terms and privacy notice; AEA does not store your full card number. We may pause or decline to start work until cleared payment is confirmed.
Additional work outside the accepted scope requires your approval of a revised or additional Estimate. We will not knowingly add optional charges without your agreement.
6. Changes, cancellation and refunds
You may request a change or cancellation through the workspace or in writing. We will review the request manually. A change that affects scope, effort, third-party cost or delivery time may require a revised Estimate before work continues.
If a Task is cancelled before work begins, we will normally refund sums paid for Services not started, less any non-recoverable third-party costs expressly approved by you. If work has begun, we may retain or charge a reasonable amount for work completed and committed costs up to the cancellation date. Any approved refund is processed manually through Stripe or the original payment method.
Nothing in this section limits any right that cannot lawfully be excluded.
7. Delivery and revisions
Final files are released through the secure customer workspace after the Task is marked Completed. You must remain logged in to download protected files. Unless the Estimate says otherwise, one reasonable revision round that stays within the original brief is included. New directions, extra outputs or substantial changes may require a new Estimate.
You should download and securely retain completed files. We retain Task files only for as long as reasonably required for service, security, legal and operational purposes, as explained in our Privacy Notice.
8. Confidentiality and intellectual property
Each party will keep the other party’s confidential information secure, use it only for the Agreement, and disclose it only to people who need it to perform or receive the Services, professional advisers, or authorities where required by law. These obligations do not apply to information that is lawfully public, already known without restriction, independently developed, or lawfully received from another source.
Once all fees for a Task have been paid, rights owned by us in the final bespoke deliverables created specifically for that Task are assigned to you, except for our pre-existing materials, working methods, templates, tools, software, know-how and third-party materials. Those retained or third-party elements remain subject to their existing ownership and licence terms.
9. Data protection
Each party will comply with applicable data protection law. Our handling of account, website, payment and communication information is described in our Privacy Notice.
Where we process personal data contained in your Task materials solely on your documented instructions, you remain responsible for ensuring that the data was collected and shared lawfully. We will apply appropriate security and confidentiality measures, notify you without undue delay if we become aware of a relevant personal data breach, and assist with reasonable compliance requests where applicable.
10. Liability
Neither party is liable for indirect or consequential loss, loss of profit, loss of business opportunity, or loss caused by the other party’s failure to follow reasonable instructions, except where such liability cannot lawfully be excluded.
Subject to the previous paragraph and to the extent permitted by law, our total aggregate liability arising from the Agreement will not exceed £20,000. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.
Neither party is responsible for failure or delay caused by events beyond its reasonable control. The affected party will take reasonable steps to reduce the impact and resume performance.
11. Ending the Agreement
Either party may end a Task or the wider service relationship by written notice. A party may terminate immediately where the other party commits a material breach and, where the breach can be remedied, does not remedy it within a reasonable period after written notice; becomes insolvent; or cannot lawfully continue the Agreement.
On termination, amounts properly due for completed work and committed costs become payable. Confidentiality, intellectual property, data protection, liability, payment and any provisions intended to continue will survive termination.
12. General terms and governing law
We may use subcontractors and may assign the Agreement as part of a genuine business transfer, provided this does not materially reduce your rights. You may not transfer the Agreement without our written consent, which will not be unreasonably withheld.
A delay in enforcing a right is not a waiver. If any provision is unenforceable, the remaining provisions continue. No third party has a right to enforce the Agreement under the Contracts (Rights of Third Parties) Act 1999.
These Terms and each Agreement are governed by the laws of England and Wales. The parties will first try in good faith to resolve disputes through discussion and, where appropriate, mediation. The courts of England and Wales have jurisdiction.
13. Contact
Questions or formal notices may be sent to Amici Executive Assistants, 35 Barn Way, Wembley, HA9 9NS, or to the contact address provided in your AEA correspondence.
Contact email
Email info@amiciea.com for questions about this document or the AEA service.